Performance evaluations can either be helpful or a hindrance. How expectations are communicated between a company and its employees is critical in order to produce a quality product. Without clear and concrete assessment criteria, meeting expectations can often devolve into guesswork, at which point a company is sacrificing efficiency and productivity.
If, for example, an individual receives a negative performance review based on factors that were not clearly outlined at the time of their hiring, where does the responsibility lie? When there is a new company initiative that team members are not adequately trained on, is the employee at fault?
Conversely, if an employee was properly trained and still fails to meet expectations, both sides benefit from clearly delineated standards of performance. The company can point to specific reasons why a negative review was given, and a strategy for addressing those issues can be mapped out. In the case of positive evaluations, employees have the benefit of seeing what they have done well and should continue to do.
Web-based training programs are ideally suited to help businesses and their workers effectively communicate expectations. Success hinges on everyone – from management to entry-level employees – knowing what is expected of them and how they can deliver positive results. Through an online learning management system, general competencies and job-specific expectations are made clear so that success is possible.
In Workforce, a website dedicated to human resources and employee training issues, Sarah Fister Gale discusses the importance of using data from performance evaluations. By increasing productivity and identifying employees for fast track career development, the company as a whole can be improved.
"If you are going to take the time to conduct these reviews and rate your entire staff on their performance, then take advantage of the data," Gale writes. "If you simply file the assessments away in a drawer you are wasting an opportunity to improve the business, and to increase the strategic value of the HR function."
A training management system can take those evaluations and give companies actionable data.
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